Introduction
Choosing the right document type reduces delays and prevents misrouting. This page explains the common differences between:
- Official letters
- Office Memorandums (OMs)
- Circulars
Note: This is based on common administrative practice. If your organisation has a prescribed document type for a situation, follow it.
When to Use
Use an official letter when
- writing to a specific officer/office
- communicating externally (another department/institution)
- submitting a request or representation requiring a formal record
Use an office memorandum (OM) when
- communicating internally to colleagues or sections
- circulating instructions, decisions, or clarifications within the organisation
- a distribution list is needed
Use a circular when
- communicating information/instructions to a wider group
- the same message must reach multiple units/branches
Format / Structure
Typical structure differences (common practice)
| Document | Typical purpose | Audience | Distribution list | Tone |
|---|---|---|---|---|
| Official letter | Request / submission / reply | Specific recipient / external office | Usually no | Formal, neutral |
| OM | Internal instruction / communication | Internal staff/sections | Common | Formal, neutral |
| Circular | Broad information / instruction | Wider group | Common | Formal, clear |
Step-by-Step Guide
- Identify the audience: one recipient vs many.
- Identify the workflow: external submission vs internal circulation.
- Check if your office manual prescribes the document type.
- Draft using the structure that matches the document type.
Examples (Illustrative)
- If you are requesting leave approval: official letter/application.
- If you are announcing a policy change internally: OM/circular (as per office practice).
- If you are informing multiple branches of an instruction: circular.
Common Mistakes
- Using a letter when a circular is required (or vice versa)
- Missing distribution list in internal circulars/OMs
- Treating “common practice” as a universal mandate
Best Practices
- Use the prescribed format if your organisation provides one.
- Keep purpose and action explicit.
- Use distribution lists only where needed.
FAQs
Is an OM always internal?
Commonly yes, but practices can vary. Some organisations use OM-style documents for inter-office communication. Follow your manual where applicable.
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